Privacy and cookies policy

At Upkeepone ( Trading name of Cenultra Limited ), Upkeepone is committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy document (the “Policy”) has been provided, reviewed and approved by our solicitors.

This Policy explains what happens to any personal data that you provide to Upkeepone, or that Upkeepone collects from you whilst you visit our site and how Upkeepone uses cookies on this website.

Upkeepone does update this Policy from time to time so please do review this Policy regularly.

Information That Upkeepone Collect

In running and maintaining our website Upkeepone may collect and process the following data about you:

* Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

* Information provided voluntarily by you. For example, when you register for information or make a purchase.

* Information that you provide when you communicate with Upkeepone by any means.

Cookies and similar technologies

This website uses cookies, scripts, tags and embedded services for functions such as remembering privacy choices, protecting enquiry forms, providing live chat when requested and, where allowed, measuring how service pages are used.

Your cookie choices

The cookie notice lets you accept optional technologies, reject them or choose individual categories. You can review those choices at any time by selecting Cookie settings in the website footer. Changing a choice reloads the page, so finish any enquiry form first.

The website uses a first-party cookie called privacy_embeds to remember the choices made through that control. It is currently set to last for about 30 days. The optional categories cover analytics and enquiry measurement, as well as third-party content such as maps, video, audio and social-media features.

Live chat

Tawk.to does not load automatically. On desktop, selecting Start live chat loads the Tawk.to service and may allow it to store or access information on the device. Telephone, email and enquiry forms remain available if you do not start chat.

Form security and Google reCAPTCHA

We use Google reCAPTCHA to help protect our enquiry forms from spam and automated misuse. It loads on pages that contain a protected form and may send technical, device and interaction information to Google so that a submission can be assessed for signs of abuse. The form requests a reCAPTCHA response when you select Send or Submit.

We use the result to protect the form. If reCAPTCHA is blocked or unavailable, the form may not submit; you can still contact Upkeepone by telephone or email.

Use of Your Information

Upkeepone uses the information that Upkeepone collects from you to provide our services to you. In addition to this, Upkeepone may use the information for one or more of the following purposes:

* To provide information to you that you request from Upkeepone relating to our products or services.

* To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.

* To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from Upkeepone. Upkeepone may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

Upkeepone never gives your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that Upkeepone collects from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. Upkeepone does its utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. Upkeepone cannot guarantee the security of data that you choose to send Upkeepone electronically, sending such information is entirely at your own risk.

Disclosing Your Information

Upkeepone will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

* In the event that Upkeepone sell any or all of our business to the buyer.

* Where Upkeepone is legally required by law to disclose your personal information.

* To further fraud protection and reduce the risk of fraud.

Third Party Links

On occasion Upkeepone include links to third parties on this website. Where Upkeepone provides a link it does not mean that Upkeepone endorses or approves that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Your information rights

Depending on the circumstances, you may have rights over your personal information. These can include asking for access to it, asking us to correct inaccurate information, requesting deletion or restriction, objecting to particular uses and withdrawing consent where consent applies.

Requests are normally free. A reasonable fee may apply only in limited circumstances allowed by current data-protection law, such as where a request is manifestly unfounded or excessive or where someone asks for further copies. There is no routine £10 access fee.

Questions and data-protection complaints

You can contact Upkeepone if you have a question, want to exercise an information right or believe that personal information has not been handled properly. You do not need to use legal language when raising a concern.

You may also complain to the Information Commissioner’s Office. You can contact the ICO at any time and do not have to complete an internal review first.

Contacting Us

Contact Upkeepone about this Privacy and Cookies Policy by emailing info@upkeepone.co.uk or writing to Upkeepone, Unit 10, Robjohns House, Navigation Road, Chelmsford CM2 6ND.

Limited policy correction

This section was corrected on 19 September 2026 to remove an obsolete legal reference and routine access fee. A wider review of this policy and the website’s privacy controls is in progress.