Property repairs, maintenance and certificates
Contact Upkeepone
Tell us where the property is and what you need. We will help you find the right repair, maintenance or certificate route.
Upkeepone handles enquiries from homeowners, landlords, letting agents, property managers and businesses across London, Essex, Kent and nearby areas by availability.
Choose the most useful route
How to contact Upkeepone
Use the route that best fits the enquiry. Calling is quickest for time-sensitive work; a written enquiry is better when addresses, photographs, certificates or several sites need to be reviewed.
London enquiries
Repairs, certificates and planned property work in London, subject to the postcode and trade availability.
Essex and nearby areas
Enquiries across Essex, Kent and other Home Counties by work type, postcode and availability.
Documents and photographs
Email previous reports, appliance data plates, job photographs or a multi-property schedule.
Appointment request
Use the booking page when you already know the service and want to request a suitable visit date.
Help us assess the work
What to include in your enquiry
A clear first message helps the team check the correct trade, service area, likely scope and appointment availability without unnecessary back-and-forth.
Property and postcode
Give the full postcode and say whether it is a house, flat, shop, office, catering unit or other premises.
Work required
Name the repair, inspection or certificate and describe any known fault, previous finding or requester wording.
Timing and access
Add the preferred date, genuine deadline, keyholder, tenant notice, parking and any restricted access.
Useful evidence
Email photographs, data plates, earlier reports, circuit schedules or an organised list of properties where helpful.
Start from the job, not the paperwork name
What can Upkeepone help with?
If you are unsure which certificate or trade you need, describe the property, equipment and reason for the request. The enquiry can then be directed to the most relevant service.
Property certificates
Repairs and maintenance
LPG and commercial work
Do not wait for an online reply
Use the correct emergency route when there is immediate danger
The Upkeepone contact form is for service enquiries and appointment requests; it is not monitored as an emergency reporting service. Keep people away from danger and use the official route for the situation.
Immediate threat to life or property
Call the emergency services on 999. Do not stay in an unsafe building to complete an online form.
Suspected gas or carbon monoxide emergency
Call the free 24-hour National Gas Emergency Service on 0800 111 999.
Power cut or network danger
Call 105 to reach the local electricity network operator. A faulty meter should be reported to the energy supplier.
Postcode-qualified coverage
Service areas and office details
London and Essex are regular service areas. Kent, Hertfordshire, Surrey, Buckinghamshire, Berkshire and Sussex are also considered according to the exact postcode, work type and suitably qualified trade availability.
Send the full postcode before arranging keys, tenant access or travel. For job bookings, call or use the form first; the addresses shown are for office and correspondence purposes.
Head office and registered address
Unit 10, Robjohns HouseNavigation Road
Chelmsford
CM2 6ND
United Kingdom
London address
Fountain House130 Fenchurch Street
London
EC3M 5DJ
From enquiry to attendance
What happens after you contact us?
The team needs to confirm the scope and availability before a visit is treated as booked. Complex, multi-site or specialist work may require further information first.
Enquiry reviewed
The postcode, property type, service, timing and contact details are checked.
Scope clarified
The team may request photographs, reports, appliance details or the exact certificate wording.
Quote and availability
The likely work, price basis and available appointment route are explained before confirmation.
Visit arranged
Once agreed, access, site contact and attendance details are confirmed for the relevant trade.
Clear contact and booking expectations
A useful enquiry protects your time and the property
Upkeepone uses the information you supply to review and respond to the enquiry. Avoid including payment-card details, alarm codes, passwords or unrelated personal information in the message.
- Qualified trades matched to the requested work
- Gas Safe registration required for relevant gas work
- Qualified electrical trades for electrical inspection and testing
- Written scope and quotation basis before agreed attendance
- Repair guarantee described only where it applies to completed repair work
Contact questions answered
Contact Upkeepone FAQs
These short answers cover the details, timing and contact routes customers most often need before submitting an enquiry. The visible answers match the FAQ structured data on this page.
What should I include in a contact enquiry?
Include the full postcode, property or premises type, service or certificate needed, preferred date, access arrangements and any deadline. Describe known faults and say whether the enquiry is for a homeowner, landlord, letting agent, property manager or business.
Should I call Upkeepone or use the contact form?
Call when the work is urgent, the deadline is close or you need help choosing the right service. Use the form for quotations, planned work and enquiries where the postcode, job details and access notes will help the team review the request.
Can I send photographs or existing certificates?
Yes. Email useful photographs, previous reports, appliance data plates, consumer-unit schedules or the exact paperwork request to info@upkeepone.co.uk. Include the property postcode and a contact telephone number so the documents can be matched to your enquiry.
Does Upkeepone work with landlords, letting agents and businesses?
Yes. Upkeepone handles certificate, repair and planned-maintenance enquiries from homeowners, landlords, letting agents, property managers and commercial dutyholders. For several properties or sites, send one organised list with the address, service and deadline for each location.
Which areas does Upkeepone cover?
London and Essex are regular service areas, with Kent and other Home Counties covered according to the postcode, work type and suitably qualified trade availability. Send the full postcode before arranging access so coverage can be confirmed.
Can I request several services or properties in one enquiry?
Yes. List each property, the service needed, contact or keyholder details and the required date. Separate information for each address helps the team check trade availability, plan visits and prepare a clear quotation.
What happens after I request a quote or call back?
The team reviews the location, service, scope and timing. They may ask for photographs or further details before confirming availability, the quotation basis and an appointment. Sending the form does not by itself create a confirmed booking.
Is the Upkeepone form an emergency reporting service?
No. Do not wait for an online reply where there is immediate danger. Call 999 for an immediate threat to life or property, 0800 111 999 for a suspected gas or carbon monoxide emergency, and 105 to report a power cut or dangerous electricity-network problem.
Ready to contact Upkeepone?
Send the postcode, service, timing and access details
Call for a time-sensitive enquiry or use the form for a quotation, planned work, documents or several properties. The team will confirm the next step and whether the requested date is available.
