Energy performance certificate enquiries
EPC Certificate
Book an EPC certificate enquiry for a property sale, letting, landlord file, remortgage request or compliance check. Send the postcode and property type and Upkeepone will confirm the assessment route, availability and what the assessor needs before attendance.
Request an EPC certificate quote
Send the postcode, property type, access details and whether the EPC is for a sale, rental, landlord record or commercial property file. We will confirm availability, likely next steps and any details needed before the visit.
Who this helps
EPC certificate help for property decisions
Selling a property
If an EPC is needed before marketing, send the property address and sale timeline so the booking can be routed quickly.
Renting or re-letting
Landlords and letting agents can enquire for EPC paperwork before advertising, tenancy renewal or compliance checks.
Replacing an expired EPC
If your certificate is missing or more than 10 years old, we can help check the route for a fresh assessment.
Business premises
For shops, offices and other non-domestic buildings, we can point the enquiry to the commercial EPC route.
Booking route
How the EPC booking route works
The fastest enquiries include the postcode, property type and reason for the EPC. That helps us confirm whether the right route is domestic or non-domestic before arranging the assessment.
- 1. Send the property detailsUse the quote form or call with the postcode, property type, access details and any deadline.
- 2. We check the correct routeThe enquiry is matched to the appropriate EPC route, including domestic or non-domestic where relevant.
- 3. The assessor attendsThe assessment is arranged around access and the assessor records the details needed for the certificate.
- 4. Certificate route is confirmedOnce complete, the EPC can be issued through the correct register route where the assessment supports it.
Before you call
What to send before booking an EPC
A few details at enquiry stage prevent delays and help us quote the right visit first time.
- Full property postcode and address
- Whether the property is being sold, rented, remortgaged or checked for records
- Property type, approximate size and number of bedrooms or floors
- Access contact, preferred appointment window and parking notes
- Any existing EPC reference or known expiry date
- Whether the enquiry is domestic, commercial, mixed-use or uncertain
UK guidance
EPC guidance customers usually need before booking
GOV.UK explains that an Energy Performance Certificate tells you how energy efficient a property is and is normally needed when selling, renting out or building a new property. It also says an EPC gives an A to G rating and is valid for 10 years.
You can check whether a property already has a valid certificate using the official GOV.UK energy certificate service before ordering a new assessment.
Read GOV.UK EPC guidance · Find an existing energy certificate
Coverage
EPC enquiries across the South East
Upkeepone handles EPC enquiries across London and Essex, with Hertfordshire, Surrey, Buckinghamshire, Berkshire and Sussex also covered. Kent and other areas may be available by request depending on assessor coverage, property type and access.
Send the property postcode and whether the EPC is for a sale, letting, landlord file or commercial premises so we can confirm the right assessment route.
Related routes
Useful certificate and property routes
If the EPC enquiry is part of a wider landlord, sale or commercial compliance file, these routes may also help.
Live Google reviews
Read recent Google feedback before you book a certificate, inspection or maintenance visit with Upkeepone.
Check how customers describe Upkeepone before you book
For certificate work, customers often want clear communication, practical appointment handling and paperwork that is dealt with properly. Use the live Google profile to read feedback in context before sending your enquiry.
FAQs
EPC certificate questions before you book
When do I need an EPC certificate?
An EPC is commonly needed when a property is sold, rented out or newly built. If you are unsure whether your property needs one, send the address and reason for the enquiry and we will help route it.
How long does an EPC last?
An EPC is normally valid for 10 years, but you may need a new one if the existing certificate has expired, cannot be found or no longer suits the property situation.
Can you check if my property already has an EPC?
Yes. You can also use the official GOV.UK energy certificate service to search for an existing certificate by address or certificate number.
Do landlords and letting agents need EPC certificates?
Landlords and letting agents often need EPC paperwork before marketing or re-letting a property. Send the postcode, property type and deadline so the booking can be scoped.
Is this page for commercial EPCs too?
This page can take the enquiry, but shops, offices and business premises may need the non-domestic EPC route. We link to that route so the enquiry can be handled correctly.
What should I include in the quote form?
Include the full address, property type, reason for the EPC, preferred appointment date, access details and any deadline from an agent, solicitor, lender or landlord file.
Need an EPC certificate route confirmed?
Call Upkeepone or send the quote form with the postcode, property type and deadline. We will confirm the correct EPC route and what happens next.
