Urgent property maintenance enquiries
Emergency property repairs across London, Essex and Kent
Tell us what has happened, where the property is and which services are affected. Upkeepone will check the right trade, current availability and the next practical booking route.
Make the situation safe first
Use the emergency services when there is immediate danger
Upkeepone arranges property repairs; it does not replace the fire, ambulance, police, gas-network or electricity-network emergency services.
Fire, smoke or danger to life
Get out, stay out and call 999 as soon as it is safe. Do not wait for a repair booking. Read the London Fire Brigade emergency guidance.
Smell of gas or suspected gas leak
Do not smoke, light a flame or operate electrical switches. Open doors and windows, then call the National Gas Emergency Service on 0800 111 999. See the official gas-emergency advice.
Electric shock or exposed live parts
Keep clear and do not touch anyone who is still in contact with the electricity source. Call 999 for an unconscious casualty or immediate danger. See Electrical Safety First guidance.
Choose the closest problem
Find the right urgent repair route
Start with the closest match. If the cause is unclear, call and describe what you can see, hear or smell without touching damaged equipment.
Leaks, burst pipes and escaping water
Tell us where the water is coming from, whether it is still flowing and whether it is close to electrical fittings.
- Active leaks and burst pipes
- Overflowing toilets or tanks
- Loss of water or hot-water plumbing faults
Power faults, tripping and unsafe electrics
Call if an internal fault, repeated tripping, damaged socket or loss of power appears limited to the property. Keep away from exposed or wet electrical parts.
- Repeatedly tripping circuits
- Damaged sockets, switches or wiring
- Urgent fault finding after the immediate danger is controlled
Boiler, heating and hot-water failures
Send the boiler or system type, any displayed fault code and whether the property has no heating, no hot water or both.
- Boiler breakdown enquiries
- Loss of heating or hot water
- Heating controls, radiators and system faults
Blocked, overflowing or damaged drains
Tell us whether wastewater is backing up inside or outside, which fixtures are affected and whether the issue is spreading.
- Blocked sinks, toilets and drain runs
- Overflowing or foul-smelling drains
- Drain clearance, surveys and repair enquiries
Help us route the call
Send the details that affect attendance
A clear first message helps the team identify the right trade and avoid delays caused by missing access or location information.
Details to provide
- Full postcode and property type
- Your name and the best callback number
- What happened and when it started
- Whether water, electricity, gas, heating or drainage is affected
- Safe photos, fault codes or short videos where useful
- Tenant, keyholder, parking and access restrictions
Before a visit is agreed
Upkeepone will clarify the job, location and access, then confirm whether the relevant trade is available and what the next booking step is. Urgent attendance is not confirmed until the team has checked the details.
Use the appointment request page if the situation is safe and you prefer to send the details online.
What happens next
A practical route from first call to repair
The team first establishes the immediate problem, then checks the right trade and available booking route.
Urgent job details
Request a callback or repair route
Use the message box for the full postcode, property type, problem, when it started, services affected and any access restriction. Call instead if the issue is actively worsening.
Submitting this form does not confirm attendance. Upkeepone will check the job details and current availability before agreeing a booking.
Homes, rentals and business premises
Who can use the emergency repair route?
Provide the person who can authorise access and decisions at the property, especially when the occupier and person arranging the repair are different.
Homeowners and occupiers
Send the full postcode, problem, safe photos and the best number for the person at the property.
Landlords and letting agents
Include the tenant or keyholder contact, access permission and any tenancy or compliance deadline that affects the visit.
Commercial properties
Include the site contact, opening or shutdown constraints, access requirements and the person authorised to approve the work.
Before you contact us
Emergency repair FAQs
Can Upkeepone attend an emergency immediately?
Call with the full postcode and problem. Upkeepone will confirm whether the relevant trade is available and the nearest practical attendance window. Urgent or same-day attendance is not guaranteed.
Which urgent repairs can I enquire about?
You can enquire about active plumbing leaks and burst pipes, internal electrical faults, heating or boiler failures, and blocked or overflowing drains. Tell the team immediately if water is near electrical fittings.
What should I do if I smell gas?
Do not smoke, light a flame or operate electrical switches. Open doors and windows, then call the National Gas Emergency Service on 0800 111 999 before contacting a repair contractor.
Do you help landlords, agents and commercial premises?
Yes. Send the property contact, full postcode, access arrangements, problem and any tenant, business or compliance deadline. Attendance still depends on the required trade and current availability.
Which areas do you cover?
Regular work covers London, Essex and Kent. We can also consider enquiries in Hertfordshire, Surrey, Buckinghamshire, Berkshire and Sussex when the right trade is available. Send the full postcode so the team can check coverage before a booking is agreed.
What details should I send?
Send the full postcode, property type, what happened, when it started, the services affected, safe photos or fault codes, and the access details for the person at the property.
Start with the postcode and problem
Check the right trade and current availability
Call now or send the full job details. Upkeepone will confirm the nearest practical route before attendance is agreed.
For immediate danger, fire or a threat to life, call 999. For a suspected gas leak, call 0800 111 999.
